Tag: Purpose of Conversation

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Goal of a Conversation | Easter Prep | Lent Prep

What is the purpose of your conversation?

  • The have an answer to a question: Before you speak, ask yourself: What is the one piece of information I want them to have when I walk away?
  • Give an Explanation for Starting the Conversation: Start with a context that narrows the topic. “I’d like to discuss _________.” The goal is implied by the scope.
  • Getting a Yes Answer, Compromise: Use questions that lead to your desired destination of an affirmative answer.
  • The Relationship Building Conversation: If your goal is creating a stronger relationship, use a low-stakes, warm tone and topic.

Do You Need a Goal Before Starting?

The short answer is yes.

The Colleague

When a colleague is focused, your goal is to gauge their “interruptibility” without actually breaking their flow yet.

  • The Script: “Hey [Name], do you have a quick 30 seconds for a [Topic] question, or should I come back when you’re at a stopping point?” You give them an out by offering to come back which shows you value their work.

The Boss

Knocking on a door can feel intrusive. Your opening should bridge the gap between “I’m interrupting” and “This is worth your time.”

  • The Script: “Hi [Name], do you have a moment to discuss [Project X]? I have a quick update/question that I’d like your opinion.” Stating the specific project immediately helps your boss switch mental gears so they aren’t guessing why you’re there.

The Client

In a cold call, you have about five seconds before the “sales” shield goes up. Avoid “How are you today?”

  • The Script: “Hi [Name], this is [Your Name] from [Company]. I’m calling because I saw [Specific Event/Trigger], and I wanted to share a quick way we’re helping teams like yours handle [Pain Point].” This opening is researched and direct. You aren’t asking for their time; you are offering a specific piece of value based on a real-world observation.

Quick Reference: The “No-Go” vs. The “Pro”

ScenarioAvoid This (Low Intent)Try This (High Intent)
Colleague“Got a sec?”“Are you in the middle of something, or can I ask a quick question /favour?”
Boss“Can I talk to you?”“I have an update or issue. Do you have a second? [ Stay Standing and in the doorway.]
Client“How’s your day going?”“Morning! I’m calling to invite/let you know/find out/